Technical Support Executive
Chennai, India - Full time
Are you skillful in handling customer calls and emails?
Are you tech savvy?
Do you like to automate the repetitive work and reduce workload?
Do you have experience in e-commerce support?
What We Look For
Good verbal and written communication skills
Attention to detail
Good at logical thinking and reasoning
Ability to work with customer and make sure the root cause is identified and corrected
Interested to automate redundant work and reduce support workload
Willing to learn the platform and work on minor development tasks
Willing to work in shifts and support during night hours as well
Ability to collaborate with various stakeholders and take complete ownership
As a Technical Support Executive, with 3+ years of experience...
Be part of a team that is responsible for 24X7 support of our product CASA
Experience working in e-commerce support is mandatory
Basic knowledge of Java, Javascript code and writing SQL queries
Knowledge of server handling, database monitoring, logging into servers to check logs, run queries to troubleshoot issues and do basic debugging using command line tools.
Work on putting together and maintaining a knowledge base of the application from a user/ support perspective
Should have worked on linux with experience in monitoring
Good at handling customer calls and provide standard solutions for standard issues
Experience working with and maintaining distributed systems will be an added advantage
Experience with automation and DevOps will be an added advantage