Implementation Coach

Chennai, India - Full time

Are you competent to handle multiple projects at the same time?

Are you personable and have strong leadership skills?

Do you proactively understand what needs to be delivered and work with both customers and engineering/implementation teams to make it happen?

Do you have the ability to maintain a relationship and also handle scope creep, customer pressures with a cool head?

Do you have strong communication and negotiation skills?

Do you like to enable the engineering team with clarity on deliverables?

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What We Look For

Bring in a "can-do" attitude.

Work together in a fast-paced environment to solve customer challenges

Participate in a highly fluid environment applying agile software development principles

Ability to create referenceable customers due to strength of product implementation and relationship

Work with customers to bring an end to end perspective of the problem

Participate actively in organizational initiatives and in growth of the organization (skills, maturity and financial)

Ability to collaborate with various stakeholders and take complete ownership

As an Implementation Coach with 9+ years of experience…

Should have handled multiple projects at the same time

Should be able to understand what needs to be delivered for the customer, needs to understand functionality to be delivered

Define our implementation strategy and approach

Should be able to negotiate/handle implementation situations and scope creep

Should be able to clearly layout implementation guidelines right at the start

Work with sales team on proposal preparation for customers

Work with engineering/implementation team to ensure customer milestones are met

Work with Business Analyst to ensure that stories are analyzed and prioritized for that iteration

Strengthen positive relationships with customers as their primary point of contact

Keep customers up to date on timelines / schedules/ cost etc